Refunds can only be made using the same payment method used when ordering.
If you have paid with non-cash payment options (Reward Points, Gift voucher or Store Credit) for your products, the component of these non-cash payments from the products’ balance will be refunded to your Store Credit with us. This credit will be available for you at the check-out on your next order
Refund to credit card: When payment was made with same credit card and card hasn’t expired yet. Refund to PayPal: When payment was made less than 60 days prior to refund. If more time has elapsed since, please provide us with your PayPal address. In all other instances – Please enclose your banking details for credit to be directed to your bank account.
We offer a full Hassle Free Return Guarantee on all unopened goods returned in saleable condition within 30 days.
If you have changed your mind about a product and it is in re-saleable condition (unopened, with undamaged packaging) you can return it within 30 days of receipt for a full refund. Please wrap your returned product well (products that have been damaged in transit back to us will not be refunded) and return it to us with your order number as a reference to the following address:
1490 Dominion Rd Extn
Order number: _______
Once your return has been received, a refund will be issued within 5 days and an email confirmation will be sent. Refunds will be issued in the original form of payment.
Exchange: We do not exchange products – but will be happy to credit the balance of the returned products to your store credit with us, the credit will be available for you at the check-out on your next order. Please let us know if you wish us to arrange this for you with your return.